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Last updated: October 15, 2026

Data deletion instructions

You can request deletion of personal information processed by Wavo, including information associated with Wavo Ads Connect. You do not need to sign into Wavo to read these instructions or submit a request.

Send a deletion request

  1. Email info@wavohq.com with the subject “Wavo data deletion request”. Use your registered email address where possible.
  2. Tell us what you want deleted: your personal account information, data for a named workspace, Meta integration data, or a specific contact’s information. Include your account email and, if known, the workspace name or W-number and GHL sub-account name or location ID.
  3. If the request concerns Meta, include the connected business/ad account identifier if known. Do not send your Facebook password, API keys, access tokens, QR codes or session credentials.
  4. We will verify your identity and authority, clarify the scope if needed, and respond within applicable legal time limits. For information controlled by a business customer, we may need that business’s instructions.

What happens next

Once a request is verified, we delete or de-identify the covered information where permitted and explain any exceptions. Limited records may need to remain for legal obligations, accounting, security, fraud prevention or resolving disputes. Restricted backup copies expire through the normal backup lifecycle and are not used for ordinary service operations.

Account or workspace deletion can affect connected services and other authorized members. We confirm the affected scope before a destructive action; requesting removal of Meta ads data is not authorization to remove a WhatsApp number, unrelated workspace or separate CAPI configuration. We do not delete another customer’s records based only on an unverified email.

Disconnecting Meta is different from deleting data

Use the ads-only disconnect control in Wavo to stop that workspace’s ads enrichment, or manage Wavo Ads Connect access in your Meta account’s integration settings. Revoking a shared Meta grant may affect other sub-accounts using the same grant. Disconnecting does not automatically erase previously synchronized contact fields or records.

For deletion of copies held independently by GHL, Meta or another provider, also contact that provider or the business that controls those records. A Wavo deletion request does not automatically delete information in those separate systems.

For more information, read our Privacy Policy or contact info@wavohq.com.